Ricoh is one of those companies that has a great deal of impact on the international economy, but is known more for its cameras in the American economy than for its photocopiers. However, as a photocopier company, it is has an enviable reputation within the ever-changing Document Management community as a leading edge competitor. Ricoh has evolved as a giant of the industry since its beginnings in Tokyo in 1936. It has managed to dominate the copy industry through its many transformations, even having played a part in the primitive duplicating paper era by manufacturing AB Dick spirit duplicating machines, successor to the mimeographing age.
Ricoh has greater international recognition for its office copiers than it does in America. Its American headquarters are in Malvern, Pennsylvania, but apart from its main claim to fame – cameras – it is better known for its naming rights to the 9,500 seat Ricoh Coliseum in Toronto, the Ricoh Arena in Coventry England, the Ricoh Black Rams, a Japanese rugby team, and for its 2007 sponsorship of the Women’s British Open. In 2008, however, it gained notoriety for unveiling the first eco-friendly billboard in Times Square entirely powered by the sun and wind.
A company able to command this kind of world recognition takes great pride in how it earned its money over the past 75-plus years. It has definitely earned its reputation for being in the forefront of the international photocopy business. Ricoh produces electronic products, primarily cameras and office equipment, including printers, photocopiers, and fax machines, and offers Software as a Service (SaaS), and document management solutions such as DocumentMall. In the late 1990s through early 2000s, the company grew to become the largest copier manufacturer in the world.
During this time, Ricoh acquired Savin, Gestetner, Lanier, Rex-Rotary, Monroe, Nashuatec, Danka and most recently IKON. Ricoh’s name was associated at one point or another with other famous brands such as Pitney-Bowes, Toshiba, AT&T, Hitachi, IBM, Pentax, and Nintendo.
Ricoh copiers have won numerous awards from highly regarded office products laboratories and other industry observers. An overview of the design and features of one of their Aficio products illustrates the reasons for the popularity of Ricoh products. The versatile Aficio MP C4502 delivers high-quality, full-color performance. These innovative multifunction printers leverage advanced capabilities found only in Ricoh devices that simplify even the most complex printing, copying, scanning, and distribution tasks. With robust security features, impressive finishing capabilities and eco-friendly operation, these copiers manage heavy workloads with exceptional efficiency. It can serve as the primary system for a workgroup or as an integral part of the Ricoh Managed Document Services (MDS) strategy to enhance productivity and reduce total cost of ownership throughout an organization. The Aficio MP C4502 offers versatile color in a secure, eco-friendly design.
Some of the general features of this product are a tiltable, 8.5″ Full Color Control Panel featuring a personalizable Home Screen MFP Browser for Cloud Solutions; a paper supply up to 4,400 sheets delivering a fast first copy in just 5.9 seconds (color) or 3.7 seconds (B+W); easy-to-replace toner cartridge and easy-to-grip paper tray handles; choose from a variety of professional finishing options including hole-punched, saddle-stitch and folded booklets; provides an array of document management capabilities including, but not limited to, archiving, managing, and sending/receiving files; store and retrieve documents on-site with built-in Document Server; view job queues and check supply levels with Web Image Monitor and SmartDeviceMonitor; and print photos directly from a digital camera.
The Aficio MP C4502 has numerous other copier, print, scanner, fax, security and environmental features in addition to the standard Ricoh industry-leading support and services. The Aficio MP C 4502 recently was awarded the prestigious BLI: Pick Award in 2012.
This is only one example of the dozens of award-winning Ricoh products in the Aficio model class. Ricoh also was recognized with the Deming Award, which recognizes corporations and individuals who demonstrate an outstanding commitment to quality control, and whose products or inventions make exceptional advances in the pursuit of quality. Less than 100 select companies have won the Deming Medal. Ricoh was the first office equipment manufacturer to win one. And today, Ricoh is the only such company to have won two.
Ricoh Americas Corporation often wins accolades from its peers as well as leaders in other industries. Computing Technology Industry Association selected Ricoh for the “Certification Achievement Award”. This award recognizes companies that are committed to advancing the application of document imaging by demonstrating dedication to the best practices and industry standards. Gartner Dataquest ranked Ricoh number one in overall color copier shipments in the United States. BusinessWeek magazine ranked Ricoh Company Ltd. among the 100 best-performing technology companies in its “Info Tech 100” list.
Finally, among the many support services available to Ricoh customers, Ricoh Teknoforce delivers expert technical assistance and network support with nationwide coverage for any size organization in any industry. They offer a single source for all your IT service needs, whether you are building a network from scratch, or looking to improve IT performance. Ultimately, Ricoh Network Support Services enables companies to offload time-consuming tasks, ensure high network uptime and security, and take a more proactive approach to upgrades, maintenance, and issue resolution.
Ricoh’s long history in the document reproduction industry, and its commitment to forward thinking technical advances and customer service ensure that owners of their copiers maintain the competitive edge in their industry just as Ricoh enjoys its outstanding leadership in the office copier business.